Lunch & Learn: Demystifying the Complaints Process

Join our Regulation Team for an informative Lunch & Learn designed to bring clarity to the complaint process and the essential role of clinical supervisors.

Whether you are a seasoned clinical supervisor, considering supervision, or simply curious about the complaint resolution pathway, this session will equip you with practical insights to confidently navigate your responsibilities.

What we’ll cover:

• A clear review of the Inquiry Process
  Gain an understanding of the steps involved, with a special focus on the role of the clinical supervisor in Consent Agreements and resolution
• Minimum requirements to be a clinical supervision/consult
  Learn what qualifies you to act as a supervisor or consultant in the consent agreement completion
• Meeting complaint resolution requirements
  Discover supervisor expectations and best practices for assisting RCCs through the resolution process.
• How complaint supervision differs from typical supervision
  Understand the unique aspects and additional considerations in this specialized form of supervision.
• Avoiding role confusion and pitfalls
  Some tips to manage the dual role of supervisor and consultant and to avoid common challenges and misunderstandings.